privacy
Privacy
Data protection
We appreciate your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.
Gathering of General Information
When you access our website, information of a general nature is automatically recorded. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the Internet. Anonymous information of this type is statistically evaluated by us in order to optimize our website and the technology behind it.
cookies
Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred to your hard drive by a website server. As a result, we automatically receive certain data, e.g. B. IP address, browser used, operating system about your computer and your connection to the Internet.
Cookies cannot be used to start programs or deliver viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and enable our websites to be displayed correctly.
Under no circumstances will the data we collect be passed on to third parties or be linked to personal data without your consent.
Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.
contact form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called "cookies", i.e. text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to disable Google Analytics.
In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our website by click this link . An opt-out cookie will be installed on your device. This will prevent future detection by Google Analytics for this website and for this browser as long as the cookie remains installed in your browser.
Use of Google Maps
This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. You can find more information about data processing by Google the Google privacy policy remove. There you can also change your personal data protection settings in the data protection center.
Detailed instructions on how to manage your own data in connection with Google products You will find here .
Embedded YouTube videos
We embed YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to the YouTube servers is established. YouTube is informed which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.
If a YouTube video is started, the provider uses cookies that collect information about user behavior.
Anyone who has deactivated the storage of cookies for the Google Ad program will not have to reckon with such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
Further information on data protection at "Youtube" can be found in the provider's data protection declaration at: https://www.google.de/intl/de/policies/privacy/
Google AdWords
Our website uses Google Conversion Tracking. If you came to our website via an ad placed by Google, Google Adwords will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad served by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. This means that cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not wish to participate in the tracking, you can reject the setting of a cookie required for this - for example by means of a browser setting that generally deactivates the automatic setting of cookies or set your browser so that cookies from the "googleleadservices.com" domain are blocked.
Please note that you may not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
Data collection and use for contract processing
We collect personal data if you voluntarily provide it to us when contacting us (e.g. via contact form or e-mail) or when opening a customer or supplier account. If you commission us, the following information will be collected: Salutation, title, first name, last name, address, e-mail address, telephone number (landline and/or mobile), fax number if applicable, information required by customers about the heating system in the event of customer service or technical support. In addition, all information is collected that is necessary for the fulfillment of the contract with you. The personal data is collected
- to be able to identify you as a customer/supplier;
- to be able to advise you appropriately;
- to be able to fulfill our contractual obligations towards you;
- to be able to comply with our legal obligations:
- to correspond with you;
- for invoicing or, if applicable, as part of the dunning process;
- for permitted direct marketing purposes;
- to assert any claims against you.
The processing of personal data takes place on the occasion of your request and is necessary for the purposes mentioned for the processing of your order and for the fulfillment of obligations from the underlying contract. The personal data collected will be stored until the end of the statutory retention period for merchants (6 or 10 years after the end of the calendar year in which the contractual relationship ended) and then deleted. As an exception, this does not apply if we are obliged to store data for a longer period of time due to tax or commercial storage obligations (according to HGB, StGB or AO) or if you have consented to storage going beyond this.
data sharing
A transmission of your personal data to third parties does not take place. Exceptions to this only apply to the shipping company commissioned with the delivery insofar as this is necessary to fulfill the contract in accordance with Article 6 (1) sentence 1 lit. b GDPR for the delivery of ordered goods. Depending on which payment service provider you select, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, payment service provider commissioned by us, or to the selected payment service provider. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
Your rights to information, correction, blocking, deletion and objection
You have the right to receive information about your personal data stored by us at any time. You also have the right to correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact us directly using the contact details in our imprint.
So that a blocking of data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request the deletion of the data, provided there is no legal archiving obligation. If there is such an obligation, we will block your data on request.
You can make changes or revoke your consent by notifying us with effect for the future.
Change to our privacy policy
We reserve the right to occasionally adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. B. when introducing new services. The new data protection declaration will then apply to your next visit.
We expressly point out that data transmission on the Internet (e.g. when communicating by e-mail) has security gaps and cannot be completely protected against access by third parties.
The use of the contact details in our imprint for commercial advertising is expressly not desired unless we have given our prior written consent or a business relationship already exists. The provider and all persons named on this website hereby object to any commercial use and disclosure of their data.
Questions to the data protection officer
If you have any questions about data protection, write to us.
We appreciate your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.
Gathering of General Information
When you access our website, information of a general nature is automatically recorded. This information (server log files) includes the type of web browser, the operating system used, the domain name of your internet service provider and similar. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the Internet. Anonymous information of this type is statistically evaluated by us in order to optimize our website and the technology behind it.
cookies
Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred to your hard drive by a website server. As a result, we automatically receive certain data, e.g. B. IP address, browser used, operating system about your computer and your connection to the Internet.
Cookies cannot be used to start programs or deliver viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and enable our websites to be displayed correctly.
Under no circumstances will the data we collect be passed on to third parties or be linked to personal data without your consent.
Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.
contact form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called "cookies", i.e. text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Due to the activation of IP anonymization on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to disable Google Analytics.
In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our website by click this link . An opt-out cookie will be installed on your device. This will prevent future detection by Google Analytics for this website and for this browser as long as the cookie remains installed in your browser.
Use of Google Maps
This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. You can find more information about data processing by Google the Google privacy policy remove. There you can also change your personal data protection settings in the data protection center.
Detailed instructions on how to manage your own data in connection with Google products You will find here .
Embedded YouTube videos
We embed YouTube videos on some of our websites. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to the YouTube servers is established. YouTube is informed which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.
If a YouTube video is started, the provider uses cookies that collect information about user behavior.
Anyone who has deactivated the storage of cookies for the Google Ad program will not have to reckon with such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
Further information on data protection at "Youtube" can be found in the provider's data protection declaration at: https://www.google.de/intl/de/policies/privacy/
Google AdWords
Our website uses Google Conversion Tracking. If you came to our website via an ad placed by Google, Google Adwords will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad served by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. This means that cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not wish to participate in the tracking, you can reject the setting of a cookie required for this - for example by means of a browser setting that generally deactivates the automatic setting of cookies or set your browser so that cookies from the "googleleadservices.com" domain are blocked.
Please note that you may not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
Data collection and use for contract processing
We collect personal data if you voluntarily provide it to us when contacting us (e.g. via contact form or e-mail) or when opening a customer or supplier account. If you commission us, the following information will be collected: Salutation, title, first name, last name, address, e-mail address, telephone number (landline and/or mobile), fax number if applicable, information required by customers about the heating system in the event of customer service or technical support. In addition, all information is collected that is necessary for the fulfillment of the contract with you. The personal data is collected
- to be able to identify you as a customer/supplier;
- to be able to advise you appropriately;
- to be able to fulfill our contractual obligations towards you;
- to be able to comply with our legal obligations:
- to correspond with you;
- for invoicing or, if applicable, as part of the dunning process;
- for permitted direct marketing purposes;
- to assert any claims against you.
The processing of personal data takes place on the occasion of your request and is necessary for the purposes mentioned for the processing of your order and for the fulfillment of obligations from the underlying contract. The personal data collected will be stored until the end of the statutory retention period for merchants (6 or 10 years after the end of the calendar year in which the contractual relationship ended) and then deleted. As an exception, this does not apply if we are obliged to store data for a longer period of time due to tax or commercial storage obligations (according to HGB, StGB or AO) or if you have consented to storage going beyond this.
data sharing
A transmission of your personal data to third parties does not take place. Exceptions to this only apply to the shipping company commissioned with the delivery insofar as this is necessary to fulfill the contract in accordance with Article 6 (1) sentence 1 lit. b GDPR for the delivery of ordered goods. Depending on which payment service provider you select, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, payment service provider commissioned by us, or to the selected payment service provider. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
Your rights to information, correction, blocking, deletion and objection
You have the right to receive information about your personal data stored by us at any time. You also have the right to correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact us directly using the contact details in our imprint.
So that a blocking of data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request the deletion of the data, provided there is no legal archiving obligation. If there is such an obligation, we will block your data on request.
You can make changes or revoke your consent by notifying us with effect for the future.
Change to our privacy policy
We reserve the right to occasionally adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. B. when introducing new services. The new data protection declaration will then apply to your next visit.
We expressly point out that data transmission on the Internet (e.g. when communicating by e-mail) has security gaps and cannot be completely protected against access by third parties.
The use of the contact details in our imprint for commercial advertising is expressly not desired unless we have given our prior written consent or a business relationship already exists. The provider and all persons named on this website hereby object to any commercial use and disclosure of their data.
Questions to the data protection officer
If you have any questions about data protection, write to us.